Snatch Casino - Player has not received her withdrawal.

Hi

Seem to have the same problem as a few of the comments I seen on this casino ..having my ID verified on the site took minutes .trying the same with what they requested about my bank account from finance was the most frustrating time iv had they could not apparently reply to my email I sent with the info I thought they meant saying they received it but it wasn't what they needed kept getting the same email each time like they hadn't received anything I sent ..going into support to get this explained was even more frustrating as they simply repeat themselves with I'm sorry we don't deal with withdrawals you need to contact the finance Dept ..which I had been each time but got no replies to the dozen I sent .finally I clicked on what they needed and my account was verified by finance ..but my withdraw is still pending?..I initially made the withdrawal on the 16 /3..I'd like to know how much longer they need to send my withdrawal now they have verified everything they need to?

Dear carolg1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thanks Kristina

I shall

Dear carolg1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.