Snatch Casino - Player faces withdrawal issue requiring forced deposit.

Dear Casino Guru Support Team,

Hope you are doing well.

Relating to Snatch Casino, do they have relatively speedy withdrawals and have players generally given good feedback?

I am asking because this site is asking me to deposit $25 before being able to withdraw and it sounded too good to be true. The funds I was trying to withdraw were bonus funds that I had already wagered 40x and succeeded in passing the wagering requirements. I also attached a screenshot of the requirement.

Thank you.

Sincerely,

username: aawb77 (on Snatch Casino)

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing.

The safety index rating of Snatch Casino is high. We consider the casino’s Terms and Conditions to be fair, and we have not found this casino on any relevant blacklist. The casino also cooperates with us in the resolution of players’ complaints. You can check current open complaints here to see the topics players most often reach out to us about: https://casino.guru/snatch-casino-review

Regarding the $25 deposit request, this is a common procedure after completing a free, no-deposit bonus. To withdraw winnings, the casino needs to verify your identity. Part of this process often includes verifying your payment method, which can involve sending a relatively small deposit to the casino.

To help us better understand your case:

• Could you please send a screenshot or link of the bonus you played with?
• How much money did you win using this bonus? Have these winnings already reached the maximum allowed by the bonus terms?
• Have you made any deposits at this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear aawb77 and Casino Guru,

Thank you for bringing the player's concern to our attention.

Upon an inquiry into player's account, we have found that the player has activated and used a no-deposit bonus prior to making any deposits at the casino. The player has released this bonus in the stated maximum cashout amount of 25 USDT.

As per our Bonus Policy, available at the footer of the website, a deposit of $25 or more is required to withdraw funds from a no-deposit bonus:

7.12. To withdraw any winnings generated from these bonuses, the Player must first make a deposit of at least $25 USD (or the equivalent amount in another currency).

The player has made a deposit of 0.22544004 LTC (equivalent of ~26 USD) at a later time to conform with this rule. A withdrawal was enabled after this action and the player has requested one almost immediately after a deposit. The player has later canceled this withdrawal and used all funds to place bets. At the current moment, the player does not have any funds on their balance or pending withdrawals.

If necessary, Snatch Casino is ready to provide suitable evidence to support the timeline of the events stated.

Respectfully,

Snatch Casino Representative.

Dear aawb77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.