Smash Casino - Player's winnings have been confiscated and account closed.

Hey.

I deposited 2 times on this casino, first time 50 euro other time 25 euro, got 75 euro to play with the second time (50 euro bonus)

Won up to 626 euro and got the KYC done (took a few days)

Now i got a mail i got banned and got my "75 euro" back and are blacklisted.

626 euro is taken from me, with no explanation more then i breached the Kyc. I did not use any vpn, played only hacksaw on low bets.

What can i do? smash.casino is the name (aboutslots have them on their affiliate)

Feels very fishy.

Hope you can help me.

3.1.2. You are not allowed to register on the Website and use our services if you are a resident of, or accessing the Website from, USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) and sanctioned countries, any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or which are are blacklisted and other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

Im from Sweden, but they allow swedes to choose their number put up the kyc and get swedish promotion every single day.

So this site is something else.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smash Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Do I understand correctly that the casino blocked you shortly after submitting documents for verification?
• Could you please confirm that you registered using your correct Swedish address in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• If there is any further communication exchanged between you and the casino at the time or more recently? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas