Smash Casino - Player's account has been closed without explanation.

I just started playing at this casino and I did not take any bonus. No deposit bonus, no free spins. I played and I won $1700. And when I tried to withdraw it, they even told me I can't withdraw that amount for me to do smaller increments. So when I did all of a sudden, I have now when against the terms and conditions.But then they automatically close my account.Would let me access?Anything wouldn't answer any of my emails and I ask them what term and condition did.I violate, nobody has ever gotten back to me.I've never seen a dime

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Dear Mitchiebc1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean