The player from Germany was frustrated with Casino Slotvibe after not receiving a promised bonus despite being informed via email. He had requested a withdrawal on November 30th but encountered delays and excuses without resolution. He expressed disappointment with the service and questioned how the casino maintained a high rating. The issue was resolved after the player was informed that withdrawal delays were common and advised to wait for processing, leading to the player marking the complaint as resolved.
Slotvibe Casino - Player’s withdrawal is delayed by the casino.
Resolved
Our verdict
Case closed
Amount: €1,100
Slotvibe Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
Hello dear Guru Team,
I am actually disappointed with Casino Slotvibe.
On November 30th, I received an email from the casino with a 225% deposit bonus offer... okay... I deposited €50 with the bonus code but didn't receive the bonus, huh? I went into the chat... and after a long discussion, I found out that I'm blocked from bonuses??? What?! You send me an email with an offer, but not an email to inform me that I'm blocked from bonuses?! Oh well... I played with the €50 raw cash and got lucky... quickly boosted my balance. I requested a withdrawal and have only heard excuses in the chat to this day... Today is already December 3rd, and I requested the withdrawal on November 30th... This is a DAMA casino, I expect something different!!! I'm newly verified there because a few days ago I withdrew a few hundred euros. I played with the bonus, and after 48 hours, the withdrawal was processed with verification. Since I used the same deposit method (via credit card), I assume I don't need verification again! It's been three whole days since I requested a cashout, and SLOTVIBE's RAW CASH is really weak, and I don't care how much work they're currently doing... it's a DAMA casino, SO please don't make your players victims. I won't be playing there in the future, this experience is more than enough for me!!! And I don't understand how SLOTVIBE could have a HIGH rating on the CasinoGuru Index???
Regards, Juraj
Automatic translation:
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Dlhan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
I have scheduled a follow-up for 11 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.
Thank you in advance for your patience and understanding.
Best regards,
Katarina
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3 months ago
TranslationDear Katarina,
I don't know what to say, it's happened twice now that I've filed a complaint and after a few hours – in this case, 18 hours – the problem was solved 🤎 I received my money! Still... in my opinion, a DAMA casino should be able to resolve everything within 48 hours...
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Dlhan,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
