Slotuna Casino - Player's withdrawal is delayed and account appears blocked.

Hello, I have a problem withdrawing money from Slotuna casino... I requested a withdrawal on March 18, 19, 20, and nothing has been processed so far... I previously withdrew money from this casino because I won a large sum of money and managed to withdraw the money twice, although with a significant delay, but it worked... and today I feel that the casino is deliberately withholding my withdrawal. I wrote several times in the online chat and each time I was dismissed that everything was fine, but there were a large number of withdrawals... it was like this every time I wrote to them... two days ago I wrote to them again by email and received a message that the casino sent me an email to confirm additional information for verification... I checked my entire inbox and there was no such message... I replied that I did not receive such a message from them, to which they replied that it would be on the website... I go to the website and in the verification tab and there is a message that my account does not require additional verification and I can play... I feel I was cheated by the casino and I would like to resolve this matter as soon as possible, I am attaching a photo of the account showing that it is verified. Additionally, it will show that I have ordered withdrawals and the account is blocked.

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Dear Rooney10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Can you confirm if any verification documents were requested from you, and if so, did you submit them?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra