Slotuna Casino - Player's withdrawal is delayed.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning, I'll answer your questions.

Have you made successful withdrawals in the past? Yes, it arrived in 4 days.

Could you confirm that you passed KYC verification? Yes, also because the section says that my account does not require verification.

Did you accumulate your winnings with or without an active bonus? The winnings were accumulated through a deposit bonus and after meeting the bonus requirements, they became real balance.

Good morning.

I write to the support chat every day and they tell me, like this morning, that my withdrawals are in the final phase and they repeat that they have these constant delays.

I made my first withdrawal on 06/13/2025 of 340 euros which arrived easily on the 17th.

There's no point in all this waiting, I'm really sorry.

Thank you for your reply, Mattia21. Could you please clarify if you used the same withdrawal method in the past?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

Good morning Kristina, yes I have always used the same method.

This is an example of the kind of answers they always give me, they say they send reminders but they never work.

Hi, they keep repeating the same things, I don't know what to do. I want my money back.

They always say it's in the final stages, but the problem is that it's been in the final stages for days but no news is coming.

Good morning, is there anything new? After many reminders in chat, they asked me to cancel the withdrawals. This is crazy.

Good morning, withdrawals arrived this morning. Thank you for your support and service. I received the full withdrawal amount.

Dear Mattia21,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru