Slotuna Casino - Player's withdrawal is delayed.

i had make 3X500EURO withdraw at 19 March 2025. i had make 2 comleted withdraws (in time every 15 days). but now is more from 2 weeks. they told me you must wait, your withdraw is proccesing, we have many delays and many like this. i have 21.000 euro in my balance.how many months need to make full withdraw?

(i cant find my username.i always get in automaticaly)

Dear georgefoudas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Did the casino provide you with a specific timeframe for the processing of your withdrawals?
• When was the last time you communicated with the casino customer support regarding the processing of your winnings?
• Have there been any changes to your account status that you are aware of?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Καλημερα. Καθε μερα σχεδον μιλαω στο live chat. κανενας δεν ηξερε να μου πει μεχρι ποτε ακριβως θα εχουνε μπει τα λεφτα. Δεν υπηρξε καμια αλλαγη στον λογαριασμο μου. Ειναι επαληθευμενος ο λογαριασμος μου το γραφει και στο status το δικο μου. Δεν ανοιξα κανενα μπονους του καζινο. ουτε λεφτα μου δωσανε σαν αμοιβη. ολα ηταν δικα μου και χρησιμοποιηθηκανε σε φρουτακια μονο. Αναρωτιεμε ποσο καιρο θα χρειαστει να παρω ολα τα λεφτα και μετα να ξαναπαιξω.

Dear georgefoudas,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the verification as soon as possible.

Thank you in advance.

Kind Regards,

Slotuna Casino Team

Dear Slotuna Casino representative,

Thank you for reaching out.

Dear georgefoudas,

Could you please specify if the casino requested any additional documents for verification from you?

Which games did you specifically play?

Hello. No they don't ask anything. I had ask them many times but they tell it's ok. We don't need nothing. I had play el toro i think. From elk.

Hello. Yesterday slotuna comlete the last withdraw (3X500euros) we are ok for now. I make new withdraw and i hope to not make 26 days like the last... Thank you

Dear georgefoudas,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru