Slotuna Casino - Player's withdrawal is delayed.

Hello team casino guru,

I been waiting now since 11-9 on my withdraw. Its been now in a couple days a month waiting.

I contacted the LiveChat multiple times, after 2 weeks waiting.

They give the same response:

From what I can see now, your withdrawal is currently being processed. While occasional delays may occur, I want to assure you that everything is proceeding as expected. You will be notified via your profile once the process is complete. I thank you for your understanding and patience.



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Dear thecrusher778,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina