The player from Austria requested a withdrawal of €2000, distributed over four €500 amounts. While three withdrawals were processed, the first one remains pending after three weeks. The player faces delays and unresponsive customer service.
Slotuna Casino - Player's withdrawal is delayed.
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Slotuna Casino
Safety Index:HighCase summary
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5 days ago
Translation
Hi, I managed to win a pretty big amount (€2000) with my very first deposit at this casino. Since there's a daily withdrawal limit of €500, I had to make €500 withdrawals over several days. Three of the four withdrawals went through without a hitch... but the first of the four €500 withdrawals is still "pending." When I inquired via chat, I was given the runaround with excuses like "Sometimes it can take longer," etc. The casino isn't responding to emails at all... I'm starting to get a bit desperate. I hope you can help me!
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3 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 days ago
Dear MJ306,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Could you please specify how many days ago was your withdrawal requested?
- Was your account, including the payment method, successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you.
Thank you in advance.
Best regards,
Attila
