Slotuna Casino - Player's withdrawal is delayed.

The casino in question doesn't want to pay my withdrawal at all. They say there's a backlog etc... the withdrawal has now taken two weeks. Not a very high quality casino

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if you have made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• When was the last time the casino contacted you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

I played slots, without bonuses.. I have not made withdrawals from this casino before. And they have not asked for verification of the person even though I wanted to give them my ID. Yes, they answer the email when I ask about the withdrawal, they just apologize for the situation….

Please forward me all the communication between you and the casino regarding the delay in processing your payment at [email protected], or post screenshots here. I appreciate your patience and cooperation.

I finally made a withdrawal. I immediately closed my account at that casino. Withdrawals can't take three weeks these days. Avoid this casino

Dear Ila80,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru