Slotuna Casino - Player's withdrawal is delayed.

The casino refuses to pay me a withdrawal of 360 euros, and I haven't received any response from them. Please help me.

Dear geinersantillan337, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, I am still having problems with my withdrawal and when I speak to the chat they always send the same copied texts that they are processing the withdrawal but there is no progress.

It is the first time I play in this casino and I made the withdrawal 5 days ago but the withdrawal status has not progressed and I would like to know if it is possible and how I can send files and photos of what they answer me when I ask about my withdrawal. This seems like a joke.

I send files of what they send me when I ask about my withdrawal and every day the same senseless answer and also the status of the withdrawal from 5 days ago

Thank you for your reply, geinersantillan337. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Please could you help me to exclude myself completely from the casinos, it is ruining my life. I need to exclude myself globally from all types of casinos, please help me.

Dear geinersantillan337,

Have you received your winnings?

Dear geinersantillan337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.