HomeComplaintsSlotuna Casino - Player's winnings have been delayed.

Slotuna Casino - Player's winnings have been delayed.

Closed
Our verdict

Other

Amount: €1,500

Slotuna Casino
Safety Index:High

Case summary

The player from Germany had not received his winnings for 3 weeks and reported that casino support relied on chatbots that provided repetitive responses. He perceived fraudulent behavior aimed at avoiding payouts and wanted accountability from the casino. The player exhibited repeated disrespectful behavior, leading to the banning of his account. Consequently, the complaint was closed without an option for reopening.

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1 year ago
deTranslationgb

Unfortunately, the casino has not paid out my winnings for 3 weeks

Chatbots are used that always give the same answer in the support customer chat

I was also able to recognize this fraudulent behavior in many other users

They try to avoid any payout

I want to hold these people accountable

a club of fraudsters

please help

Automatic translation:
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1 year ago

Dear adrianbauer1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
deTranslationgb

Hello,


I have had a successful payout after 8 days

the KYC verification was passed

I made the winnings without a bonus and have been waiting for 3 weeks for a payout of 1500 euros

these people are fraudsters

Automatic translation:
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1 year ago

Hello do something now

iam still waiting

you are as Slow as the Casino solving this Problem

what the f**k

Edited by a Casino Guru admin
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1 year ago

Thank you for your reply, adrianbauer1986. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently handle over 1,200 active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible.

Furthermore, I must warn you that this kind of language will not be tolerated, and one more attempt to verbally assault or intimidate any Casino.Guru professionals or any involved party will result in your profile being permanently blocked on our website. We are here to help players and have zero tolerance for such behavior.

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1 year ago

man your way too slow

thats useless

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1 year ago

Do I understand correctly that you are no longer interested in our assistance?

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1 year ago
deTranslationgb

Help and shut up

Automatic translation:
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1 year ago

I hope you seek assistance elsewhere, as this marks our final interaction with you. Instead of cooperating, there has been a repeated display of anger and a lack of respect. As an independent mediator offering free assistance to our users, the only expectation is mutual respect, which has unfortunately not been reciprocated in your case.


Due to the use of abusive language, your account has been banned. Any attempts to create alternative accounts on our website will result in immediate closure.


This complaint will be closed without an option to reopen it in the future.

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