The player from Botswana faced an issue with their account being administratively blocked by Slotuna Casino without any explanation. They had been collecting over 7,000 coins to exchange for cash bonuses but were then unable to do so. We attempted to investigate the matter and requested information about any remaining real money balance in the player's account. However, due to the player's lack of response to inquiries and reminders, the complaint was closed without resolution. The player was informed that they could reopen the complaint if they chose to resume communication.
Slotuna Casino - Player's account has been closed without reason.
Closed
Our verdict
Player stopped responding
Amount: P7,000
Slotuna Casino
Safety Index 8.0 HighCase summary
Discussion
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1 month ago
Translation
Hello, I have another problem with Slotuna Casino. Previously, it was about a delayed payment, and today I have a problem with my account being blocked by the administration. I've been collecting coins for a long time to later exchange for cash bonuses. When I tried to do so, it turned out that it couldn't be purchased. So I contacted support and received a message that my account was administratively blocked, and they didn't even give me any reason why. What have I done that I can't now spend the coins I've been collecting for so long? I have over 7,000 coins. I consider it outrageous that I was blocked from using the coins I've been collecting for so long without any reason.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear Rooney10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.
· Could you please advise if you had any remaining real money balance in your casino account?
Thank you in advance for your reply.
Best regards
Attila
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1 month ago
Dear Rooney10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
