The player from Germany is experiencing issues with withdrawals. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Slottyway Casino - Player's struggling to withdraw his winnings.
Resolved
Our verdict
Case closed
Amount: €800
Slottyway Casino
Safety Index:Below averageCase summary
Discussion
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4 years ago
Translation
I don't get my money, it was won regularly without a bonus. They say the payment provider causes problems, that's not my problem, I want my money......
Automatic translation:
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4 years ago
Hello Guido,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you currently have any pending withdrawals? Or are you not able to request a withdrawal at all? Have you made any successful withdrawals before?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Dear Guido,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
TranslationACCOUNT WAS CLOSED ISSUE IS DONE THANKS!!!
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