Slottio Casino - Player's winnings were confiscated for playing the excluded games.

Systemic Fraud & Retroactive T&C Manipulation by Non Videri B.V. Group (Slottio, MadCasino, Aphrodite, Kingdom, JokerSino, Slothive )

I. Overview of the Dispute I am filing a collective complaint against the operator Non Videri B.V. regarding a coordinated refusal to pay legitimate winnings exceeding €10,000 across their brands: Slottio, MadCasino, Aphrodite, Kingdom Casino, and JokerSino.

Following a winning session on March 2026, on high RTP slots (The Catfather and Break Da Bank Again), the operator locked all my accounts and voided my winnings, claiming a breach of bonus terms and "restricted country" policies.

II. Evidence of Retroactive Terms Manipulation (Backdating) The operator claims these games have been restricted since March 2024. This is a provable lie:

Written Admission: A support representative admitted in an email to a "confusion" regarding the update dates after I pointed out the discrepancy.

Technical Evidence: I have screenshots and metadata proving the Terms & Conditions pages were modified in March 2026, just after my win, while the website falsely displays a "2024" date to mislead players and mediators.

Sister-Site Inconsistency: While Slottio claims these games are restricted, other brands under the same Non Videri B.V. management did not list them until I secured a win, proving the rules are added "on-demand" to avoid payouts.

III. Violation of "Fair Play" & Previous Validations The operator is acting in bad faith regarding my residency (France) and my gameplay:

KYC Approved: My French ID and address were fully verified. I have previously made successful deposits and withdrawals on these accounts. The "restricted country" clause was only invoked once my balance became substantial.

Withdrawal Trap: No technical blocks were in place to prevent wagering on these slots. The casino allowed the bets, waited for the outcome, and only enforced a "hidden" rule once a withdrawal was requested.

IV. Financial Malpractice & Incorrect Refunds The operator is attempting to force "settlements" by refunding deposits, but even their accounting is fraudulent:

Inconsistent Totals: They offered a refund on some accounts, which is far below my actual deposits (I have bank statements to prove this).

Slottio Discrepancy: On Slottio, the representative (Lucy) offered to refund a "remaining balance" of €1,125, while my last recorded screenshot shows a balance of €1,257. They are arbitrarily deducting funds during the account closure process.

V. Evidence Available I have a complete evidence package (ZIP file) for EACH casino, including:

High-res screenshots of winning rounds and final balances.

Video recordings of the T&C pages before and after the "shadow" updates.

Full email threads showing contradictory statements from support.

Bank records proving deposit amounts.

Conclusion: This is not a simple misunderstanding of terms; it is a coordinated predatory practice by Non Videri B.V. to void winnings from successful players. I request the full payment of my winnings and a formal investigation into this operator’s practices

Important Note: I have included two ZIP files as examples, but I have even more evidence regarding all of these casinos.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you are experiencing.

First, I would like to clarify that it is not possible to submit a collective complaint on our website. If you are experiencing issues with multiple casinos, even if they belong to the same operator, you need to submit a complaint for each casino individually. Because of the attachments you provided, I have assigned this complaint to Slottio Casino only. For other casinos where you encountered similar problems, please submit individual complaints so we can investigate each case properly.

Before we proceed with the investigation, I would like to ask a few questions to clarify your situation:

• What was the exact amount Slottio Casino confiscated from you?
• Could you please send a link or a screenshot of the bonus you activated and played with?
• Have you played any other games while your bonus was active, apart from The Catfather and Break Da Bank Again?
• Have you received any warnings, pop-ups, or other notifications informing you that these games could not be played while the bonus was active?
• Have you used any VPN, proxy, or other IP-masking software to alter your location while accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika