The player from Austria reported that the casino had deducted 1800€ from his account balance after he completed the bonus wagering, leaving him with 700€. He believed this action was unjustified as it had not been mentioned in the bonus terms. After engaging with the casino support, he received his money back and requested to close the case. The complaint was then closed as per the player's explicit request.
Slotsmines Casino - Player’s funds have been confiscated.
Closed
Our verdict
Other
Amount: €1,800
Slotsmines Casino
Safety Index:Above averageCase summary
Discussion
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Public
1 year ago
Hello.
Casino have took from my account balance 1800€ after bonus wagering being done.
They left me only 700€ on my account.
Since there's no such a terms and conditions mentioned in bonus I have used I think they just took my money without reason.
I need evidence for what they done.
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Public
1 year ago
Dear jovanbabic17,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotsmines Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted casino support and asked for an explanation?
- Did the casino justify capping your winnings citing any rule in particular?
- What games did you play?
- Could you please specify how much you deposited?
- Could you please share with me your communication with the casino discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Public
12 months ago
Hello. My deposit was 100€.
Support team just keep telling me same that max cahout for this bonus is 700€ even there's no such a terms and conditions described for this bonus.
