The player from Finland faces issues with withdrawing funds as the casino cancels his withdrawal for a second time, citing the need for deposit verification, despite previous confirmation from customer support that his account was fully verified.
SlotsGem Casino - Player's withdrawal is delayed again.
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6d 22h 58m 15s
SlotsGem Casino
Safety Index 4.2 LowCase summary
Discussion
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9 hours ago
The casino cancelled my withdrawal a second time, claiming they need deposit verification, despite customer support previously confirming my account was 100% verified.
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1 hour ago
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1 hour ago
Dear Kakki2000,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties with your withdrawal and verification process.
Please understand that casinos may sometimes require additional verification of payment methods, even if your account has already been verified.
To better understand the situation, could you please clarify a couple of things?
- Which documents did the casino request for deposit verification, and have you already submitted them?
- Did you use the same payment method for your deposit and withdrawal?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Samuel
