The player from Finland received a 100 euro bonus but is now being accused of improper betting after wagering over 4000 euros before placing a 10 euro bet. She insists that the bonus was active and has evidence to support her claims but the casino refuses to pay out her winnings.
SlotsGem Casino - Player’s winnings are being confiscated.
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Safety Index:Above averageCase summary
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3 days ago
Translation
The casino gave me a 100 euro bonus through a VIP person, I saw the wagering requirement in the bonus section all the time. I correctly wagered 2-5 euros for 55 minutes until I withdrew a 10 euro bet, when I saw that the bonus had been used correctly. Now I am being accused of using 10 euros even though the bonus was active. I counted all possible bets on time and before the first 10 euro bet, I had already wagered over 4000. I have all the evidence that is correct. Now they are trying to scam me and the casino is making terrible accusations??? And they refuse to pay out the winnings
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21 hours ago
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21 hours ago
Dear Monttu,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with SlotsGem Casino. I'm afraid I will need more information regarding your problem. Could you please elaborate? Has the casino accused you of breaching the max bet rule for the bonus?
Thank you in advance for your response.
Best regards,
Attila
