SlotsGem Casino - Player's account has not been properly blocked.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotsGem Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues?
• Have you registered with the same phone number on all of the accounts?
• Have you registered using accurate personal information?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?
• Could you please share with me your communication with the casino regarding the blocking of your details? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas