Slots Vader Casino - Player’s account is closed without resolution.

So, i have a developed a serious gambling addiction. I decided to deposit all my money to this casino and play them, until i had 50€ left. That 50€ left is all i have to buy food for the next month because i lost all the money i have to this site.

I have contacted SlotsVader support multiple times, that i have serious gambling addiction problem and i want that my 50€ remaining balance will be returned to my bank account and my casino account to be permamently closed after that to not be able to play anymore due to my serious gambling addiction.

Everytime they have made an excuse that they will not do that. They refuse to return my remaining 50€ to my bank account and close my account.

They even said to withdraw i should deposit more. Isnt that insane to tell gambling addict to deposit more to be able to withdraw the remaining balance, and i read that must be against every law there is protecting gamblers, because they are working under legal license.

Then after that they made another excuse that they cant return me my remaining 50€ on the balance to my bank account if i dont deposit more, and they will not close my account permamently.

Now my account is still open, my remaining 50€ in casino balance have not been returned to my bank account, after breaking license and telling gamble addict to deposit more to their site, only thing they did, was close my access permamently to their live chat support. I can still play deposit, but my money has not been returned and my account has not been closed but my ability to contact them has been permamently revoked.

Tehy have to be breaking so many laws with that action that i have to contact you guys to help me and possibly i am ready to sue them for breaking the laws while operating under license.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Vader Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you verified your account successfully?
• Have you unsubscribed from the casino's marketing communication?
• Could you please list which payment methods from the list of available in the casino's withdrawal section you could use if they were made available to you?
• Have you contacted support via email at [email protected] and suggested a manual withdrawal of your remaining balance?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear lasih,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas