Slots Don Casino - Player's withdrawal is delayed and account access is restricted.

My casino withdrawal request has been pending since January 17, 2026. I completed verification and submitted the withdrawal request. In February, I was able to contact customer support via live chat regarding my pending withdrawal. They promised to review my case and notify me by email. However, I never received any email from the casino. After this, the casino website became partially accessible. I can only access the withdrawal page. I no longer see my pending withdrawal or any other information in my profile. The casino hasn't notified me of any changes on the website, and live chat is also unavailable.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What is the current real-money balance in your casino account?
• Could you please confirm whether the funds were returned to your account after your pending withdrawal was cancelled?
• When was the last time the casino contacted you regarding the issue with your withdrawal request?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika