Slots Don Casino - Player's cashback has been confiscated.

Hello!

On 11 October 2025 I made deposit of 2300 usdt on slotsdon with welcome bonus. I have lost all deposit and bonus amount. However, welcome promotion included also cashback. On 13 October 2025 I have received an e-mail from slotsdon, that cashback has arrived (I can provide all e-mails if needed).

Same day I put full amount of the cashback - EUR 343.24 on withdrawal. However, as I was not receiving payment for more than 10 days I made login to slotsdon and found that my cashback was not paid to me, - the system showed that on 14 October 2025 slotsdon made balance deduction by that amount (343.24 EUR) - printscreen attached.

I should mention that I did not received any notification on this action from casino. Moreover, on 14 October, - same day when slotsdon stole my cashback I received mail that I became VIP (can be provided if needed).

On 2 November 2025 I wrote to slotsdon via chat with question, why I haven't received my cashback and did not received any reasonable answer (full chat attached) and casino did not provide any justification on their action and was not able to make any legal reference to terms and conditions.

I know that I haven't breached anything and this is pure scam casino and I kindly ask your assistance to solve situation and also inform other players to avoid this scam casino.

Best,

A.

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Dear Luxplayer,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Slots Don Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that you have not wagered your cashback bonus, please?
• Have you passed the KYC verification at this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

1. There were no requirement to wager cashback according to promotion rules. 2. I made registration, no further KYC was required and/or requested by the casino.

Dear Luxplayer,

thank you for your response.

• Could you please share the rules for this specific promotion?
• Additionally, could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Katarina,

I have sent to you printscreents and e-mails from the slots don casino as you requested.

Dear Luxplayer,

thank you for your response and email.

I have not received any terms and conditions specific to this promotion. Am I right to assume you do not have them?

Looking forward to your reply,

Katarina

Hello! I was not able to find now promotion rules as they may change. However, it is clear from the screenshots I have provided , that I was eligible and received cash back , which was stolen after. I have provided also all screenshots of chats with casino support and you can see, that casino did not mention/refer to any kind of cash back wager requirement whatsoever. I also had forwarded to you all emails. I think you really have enough information/evudence to clearly see the scam.

scam casino! Never had such a bad experience. Avoid this casino by all means.

Dear Luxplayer

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello there,

Thank you Luxplayer for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slots Don Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.