Slots Angels Casino - Player’s withdrawal has been delayed for months.

Requested a withdrawal of £500 8 months ago, im still able to cancel it meaning nothing has been done on it, emails don’t get replied to and the live chat just tell me every time that "the finance team" are delayed as they have a high volume of requests currently - for 8 months!

clearly a fake casino, avoid at all costs

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Dear inf3rnocbv, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Is your account fully accessible to you, please?

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Thanks,

yes I still have full access to my account, I can see the withdrawal unprocessed etc with an option to cancel it

I received a text saying they are closing the casino but withdrawals can still be processed so went on the chat, still for nonsense answers

Dear player, 

thank you for your messages and a screenshot provided.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice, as it appears to be a common practice for Slots Angels Casino to ignore our attempts to mediate any issues completely. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have been unsuccessful as the complaints have grown in number. We strictly recommend staying away from Slots Angels Casino. I wish I could be of more help.   

The casino can reopen this complaint anytime. 

Kind regards,

Katarina