Slotozen Casino - Player's withdrawal requests are being denied.

Played and got t $63546.28. made withdrawal requests, $5000 a piece for $60,000. Profile shows withdrawable balance $63546.28 and $0 locked bonus. Made requests and was able too. Slotozen Casino just refuses to pay my withdrawal requests...

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika