Slotozen Casino - Player’s withdrawal is delayed.

I am lodging a formal complaint against Slotozen Casino for withholding a total of $5,900 AUD. This is split across two separate withdrawals that never arrived: $3,000 AUD from May and $2,900 AUD from July.

I have been a loyal player and have successfully withdrawn funds with this casino multiple times in the past without issue, meaning my account is fully verified. However, for these two specific payments, the funds never hit my account.

I have repeatedly provided multiple pieces of financial proof showing the money is missing. Despite my cooperation, customer care continues to stall by requesting repetitive bank statements. I also uploaded a document from my bank stating the funds were never received. I recently reached out to my VIP manager with a time-limited settlement offer to resolve this quickly under Section 11.5 of their terms, but the casino completely ignored my message and missed the deadline.

Because they are stalling on valid payouts to a verified account, I am requesting your assistance to recover my full $5,900 AUD.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotozen Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share screenshots of the transactions as they appear in the casino's records of your payouts?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas