SlotoRush Casino - Player's withdrawal is delayed due to verification issues.

Hi, I won €3000 at Slotorush and I need help! There isn't even a verification line, and I need to verify my account to withdraw (obviously). No one is responding to the chat even though it says 24/7, and I'm not getting any replies to my emails! What should I do? I'm helpless.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation.

When exactly did you win the €3,000 and when did you submit your withdrawal request?

Have you made any successful withdrawals from this casino before?

Has the casino asked you to complete the KYC verification, or are you trying to verify your account on your own initiative?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika