The player from Germany struggled to withdraw €6,800 from Slotoro, with multiple withdrawal requests rejected after weeks of waiting. He highlighted concerns about having to resubmit requests due to a technical issue, effectively restarting the waiting period, and called for immediate payment of his balance. We asked him for details about previous withdrawals, bonus use, and KYC completion, but he did not reply to our messages or reminder. As a result, we were unable to investigate further and the complaint was closed due to lack of response.
Slotoro Casino - Player's withdrawal of €6,800 is delayed.
Closed
Our verdict
Player stopped responding
Amount: €6,799
Slotoro Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
3 weeks ago
Translation
Warning about Slotoro – payout of €6,800 rejected after weeks of waiting
Player ID: 84642609
I would like to publicly document my experiences with Slotoro so far and explicitly urge other players to be cautious.
I played at Slotoro and accumulated a balance of approximately €6,800. The following transactions, among others, are documented in my account:
July 27, 2026 – German Roulette – Pragmatic Play
Entry fee: €10.00
Account balance afterwards: €6,800.47
The real problem started with the payouts.
I have tried several times to withdraw my money via BTC. The following withdrawal requests were rejected:
July 21, 2026: €1,300.00 – rejected
July 22, 2026: €1,800.00 – rejected
July 22, 2026: €5,000.00 – rejected
July 23, 2026: €1,820.00 – rejected
July 23, 2026: €5,000.00 – rejected
In my experience, further images or documents were repeatedly requested during the processing. I cooperated accordingly and waited for payment.
I find the following particularly problematic:
After a 27-day wait, I was informed via chat that the payout had been rejected due to technical problems and that I should submit a new payout request.
According to the terms and conditions governing my withdrawal, a processing time of up to 30 days was stipulated. If my request is rejected after 27 days due to a technical problem at the casino, and I subsequently have to submit a new application, I risk having to start the waiting period all over again.
I find this process unacceptable.
I have the relevant payment receipts, account details and chat histories and can document the process.
I hereby publicly request Slotoro to:
Pay out my existing balance of approximately €6,800 immediately and do not treat the newly submitted payment request as if processing had only just begun.
In my opinion, the existing waiting time should not simply become meaningless because a payment has to be rejected shortly before the processing deadline due to an alleged technical problem and subsequently reapplied for.
Until this case is fully resolved and my money is paid out, I cannot recommend to other players, based on my personal experience, to deposit money or play at Slotoro.
Automatic translation:
Public
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
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3 weeks ago
Dear PAVEL92, t
Thank you very much for submitting your complaint. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from this casino before?
- Did you accumulate your winnings with or without an active bonus?
- Could you please confirm whether you have successfully completed the KYC verification process?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla M.
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2 weeks ago
Dear fabianwhold,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
