The player from Germany encounters significant delays with withdrawals from Slotoro.bet, having submitted a payout request for €108,611 on August 27, 2026, but receiving only €2,500 as of September 9, 2026. He expresses concerns about the cancellation of withdrawals due to alleged technical issues and seeks clarification on the payment schedule for his remaining balance.
Slotoro Casino - Player's withdrawal has been significantly delayed.
Resolved
Our verdict
Case closed
Amount: €108,611
Slotoro Casino
Safety Index 8.6 HighCase summary
Discussion
Public
Public
2 days ago
Translation
Complaint against Slotoro.bet – significant delays and repeated problems with my withdrawals
Dear Casino Guru Complaints Team,
I hereby wish to file a complaint against Slotoro.bet.
My player account currently has a remaining balance of €108,611, which I would like to withdraw in full.
My original payout request was submitted on August 27, 2026. To date, several weeks later, I have only received €2,500 on September 9, 2026.
I am still waiting for further payments.
Furthermore, according to the casino and my previous communication with Slotoro, withdrawals were either canceled or not processed correctly due to alleged technical problems. As a result, I sometimes had to request withdrawals again, and I have the impression that the entire withdrawal process is being delayed further and further.
This situation has become very stressful and incomprehensible to me. I have built up my balance properly and now simply want to be able to access my own funds.
I would therefore like to expressly request that it be examined whether a full direct payment of my outstanding balance of €108,611 is possible, instead of spreading the payment out over a very long period in small installments.
If a full payout is indeed not possible, I would like to receive a concrete, comprehensible and written explanation from Slotoro on what basis the payout is limited and according to what binding schedule the remaining amounts will be paid out.
The following points are particularly important to me:
Why has only €2,500 been paid out so far from my withdrawal request of August 27, 2026, on September 9, 2026?
Where are the other payments I requested and when will they actually be paid out?
Why were some payouts cancelled due to alleged technical problems?
Does such a technical cancellation actually restart a payment period?
Why can't my existing balance be paid out in full, or at least in significantly larger amounts?
What specific deadline applies to the payment of the outstanding €108,611?
Can Slotoro directly initiate the full payout of my remaining balance?
I want to explicitly clarify that I am not claiming Slotoro is actually committing fraud. However, due to the repeated delays, the technical reasons given for cancellations, and the fact that I have only received €2,500 since August 27, 2026, despite a substantial balance, I now have serious doubts as to whether my withdrawal will be processed correctly and promptly.
I feel increasingly strung along and not taken seriously due to the repeated delays, and therefore I would like to have the matter reviewed by Casino Guru.
I can provide all the necessary documentation, in particular:
Screenshots of my current balance,
full payout history,
Proof of payment dated 27.08.2026,
Proof of the €2,500 actually received on 09/09/2026,
Evidence of cancelled payments,
Communication with Slotoro support,
as well as other documents required for the examination.
I therefore ask Casino Guru for support in clarifying this case and in particular to request a clear statement and a concrete payout plan from Slotoro.
My express wish is that my remaining balance of €108,611 be paid out as completely and directly as possible, provided this is possible under the applicable conditions.
Thank you for your support.
Best regards
Koray
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
7 hours ago
Dear Koray03,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past other than the recent 2500€ payout?
- Could you please confirm that you have passed the KYC verification? Does your account require further verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino when you contacted them regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Koray03,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
