The player from Hungary has submitted the required documents for her withdrawal, but the casino has not processed her payout despite approving the documents. She requests a review of her case.
Slotoro Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 20h 14m 19s
Slotoro Casino
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
3 days ago
Translation
Good evening! I would like to report that the casino 100 uploads the documents
approve and not pay out the prize! Please review the case! Thank you
Automatic translation:
Public
Public
3 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
3 hours ago
Dear i19670507I,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please clarify whether the casino keeps asking you for documents even after your account was verified
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
