Slotoro Casino - Player's account is closed by casino.

Slotoro Casino is the worst casino ever. They blocked my account for absolutely no reason, and I didn't even have any winnings. Avoid them at all costs."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotoro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Was there any game activity on your account? Which games did you play?
• Is there any evidence that the casino withholds any balance on your account?
• Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nerinus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru