Slotoro Casino - Player requests refund after account issue.

Hi!

Opened an account, deposited 100 euros. Then casino popup asked to add my details, after adding details, system says account already exists.

Support refuses to refund deposited funds, stating all transactions are final.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotoro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Have you previously registered an account in the casino? What is the status of said account?
• Have you completed account verification on either account?
• Could you please share with me your communication with the casino regarding the refund of your deposited funds? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

Yes account is accessible but I cannot verify it as entering my details throws error.

Apparently I have previously registered, but cannot login into old account.

Not sure if I have done verification on old account.

Will cc you in.

Thanks for your reply.

I checked my inbox and my spam folders, but I couldn't find any messages.

If the issue persists, kindly provide supporting evidence of the evidence and any relevant communication.

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear popo123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.