Slotoro Casino - Player faces delayed withdrawal from Slotoro casino.

Dear Casino Guru! I would like to file a complaint against Slotoro casino due to unjustified payment delays and delays. On August 13, I won a total of 2,900,000 HUF playing real money games. The casino divided my payment into smaller installments of 175,000 HUF, of which some items, the larger part of the winnings. were successfully completed (this proves that my account is authentic and my winnings are completely regular). They promised to pay out the full amount by September 7, but yesterday the remaining 940,000 HUF was rejected and returned to my account, citing a "technical error". Today I started the payment again, but the casino is again delaying the payment with a processing time of 5 business days. I feel like this is a deliberate attempt to stall me from playing my winnings. I ask for your help in paying out the remaining HUF 940,000 as soon as possible. I am attaching the evidence and screenshots.

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Dear GaborJonas62,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Have you received any additional communication from the casino regarding the 'technical error' mentioned?
• What is the current status of the newly requested 940,000 HUF withdrawal?
• Did you sucesfully completed your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello GaborJonas62,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear GaborJonas62,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla