SlotNeo Casino - Player wants his account closed again.

Ich hatte schlechte Erfahrung mit diesem Casino und daher hatte ich mein KOnto dauerhaft schliessen lassen. Casino hatte mit der E-Mail vom 10. Februar bestätigt, dass mein Konto geschlossen wurde.

Jetzt ohne Nachfrage meinerseits hat das Casino das Konto wieder reaktiviert. Ich möchte, dass das Casino mein Konto dauerhaft schliesst und nicht mehr reaktiviert.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotNeo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about the reopening of your player's account?
• Have you unsubscribed from the casino's marketing communication? (newsletters, ads)
• Have you asked the casino to close your account again? With what result?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas