The player from Australia successfully withdrew $2,410 after a $50 deposit, but her withdrawal was suddenly rejected, and she was locked out of her account shortly after contacting customer support. She asserts that she won fairly and suspects the casino does not want to pay her.
Slotmeth Casino - Player's withdrawal has been rejected.
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Waiting for Casino Guru to reply
4d 3h 20m 42s
Slotmeth Casino
Safety Index:Very lowCase summary
Discussion
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1 week ago
I deposited $50. I played it like I would always play, and have withdrawn from this site before. Then I withdrew at $2,410 and it said it was processing. For a couple of hours. I messaged and asked them how long. They said not long dear. Then half hour later I messaged and asked again they didn’t reply. So I refreshed the home page and it said withdrawal was rejected. I messaged them straight away and they replied with the message I’ve attached and had locked me out within 30 seconds of sending the message.
i Won the money fair and square and I believe they just didn’t want to pay me. No suspicious betting…. I put $50 on and I played the game. Please help me
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1 week ago
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1 week ago
Dear Leesha,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you achieve your current balance with the help of a bonus?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
