Slotmeth Casino - Player's withdrawal has been rejected.

I deposited $50. I played it like I would always play, and have withdrawn from this site before. Then I withdrew at $2,410 and it said it was processing. For a couple of hours. I messaged and asked them how long. They said not long dear. Then half hour later I messaged and asked again they didn’t reply. So I refreshed the home page and it said withdrawal was rejected. I messaged them straight away and they replied with the message I’ve attached and had locked me out within 30 seconds of sending the message.

i Won the money fair and square and I believe they just didn’t want to pay me. No suspicious betting…. I put $50 on and I played the game. Please help me

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Dear Leesha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you achieve your current balance with the help of a bonus?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hi Jean,

sorry for the late reply. I have been experiencing domestic violence and severe financial struggles so I haven’t even had date to reply. This is also why I was really relying on this win once I had won it fair and square. I wasn’t playing any bonus. I was playing a slot game. I believe I played two different games to win this money. I had been with slotmeth for close to 18 months. I had withdrawals from them previously. They didn’t give me any exact errors that I did only said "suspicious betting". I will add the sceeenshots of the very brief communication they had with me before blocking me within one minute of telling me.

Dear Leesha,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean Susor

Dear Leesha,

I am truly sorry to learn that your account has been blocked. Please rest assured that I will reach out to the casino and work diligently to resolve this matter as quickly as possible.

I would also like to invite a representative from Slotmeth Casino to join this conversation in order to assist in addressing your concerns.

Dear Slotmeth Casino,

could you kindly provide an explanation regarding the reason for the player's account being blocked? It would be greatly appreciated if you could share any supporting evidence related to this matter. You may either reply here with your statement and evidence or send them directly to my email address at jana.k@casino.guru.

Thank you in advance for your cooperation in providing this information.

Kind regards,

Jana

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana