Slotmaniax Casino - Player experiences communication issues with casino.

No communication from the casino. Live support never replied on both WhatsApp and Telegram. Email addresses inexistent. It's a big scam!

Dear merlinnu80,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slotmaniax Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why are you trying to contact them, what is the issue? I will be waiting for your reply patiently.

Best regards,

Nick

Good afternoon! Thank you very much for your interest in this case. As a regular depositing player of this casino, my withdrawal request is on pending for 4 days now, even on the casino website info it says credit card withdrawal will be processed instant. I have to mention that on my player profile it shows KYC successfuly completed so from my side I don't see any issue. But I tried to contact the casino on both WhatsApp and Telegram live support to check if there are any other problems but never got a reply, not even from the bot. If needed I can provide screenshots with all my attempts to contact them. Thank you! Iulian Alexandru

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Dear merlinnu80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.