Slotman Casino - Player complains that he didn’t receive the Second Deposit bonus.

Hello I made a deposit of 40 dollars in btc and claimed the bonus

the operator told me to make a second deposit and they gave me 100 percent. In this case it was 50

They did not give me anything. I talk to the live chat and it tells me that it can't be and they gave me 15 dollars. If I don't like it, I can complain wherever I want.

Dear benitezlucas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Do I understand correctly that instead of being promised €50 you received a €15 bonus only? What was the promo code that you used?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

If there's any relevant communication, you can forward it to petronela.k@casino.guru.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

El

codigo : sm100

saludos

for not complying

they promise if they can penalize it.

Casinos are betting places and for people to bet they have to have confidence. If trust is lost, the essence of the casino is lost

Hello, I permanently unsubscribed, I don't like being lied to. Some without shame

I understand. Since you closed your casino account, we won't be able to assist you any further with this issue. I wish I could be of more help. Please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.

We've reopened this complaint to add the player's last email:

I closed the account because they are scammers, they promised me something that they did not fulfill. It seems that you are on the side of the scammers.

I disagree. What they did is get out of the problem.

you don't help the players. They just want to look good with the casinos.

they are as jets as they are. Bye. I don't spend more.

Dear Benitez Lucas,

I'd like to emphasize that we can't assist players who closed their casino accounts permanently. If you wish to be helped in the future, please keep your account open until we intervene. Sadly, you rushed to close your account instead of waiting for our assistance. There's nothing we can do about it. I hope you agree and understand. Thank you.