SlotLords Casino - Player’s withdrawal options have been restricted.

I saw good reviews for Slotlords Casino so I started playing there. I always deposited via gigadat and I won a bit so cashed out via gigadat. I won 2 or 3 times, not huge amounts, 400.00 here, 300.00 there but did deposit quite often. One day I was playing and got up to 1200.00. All the sudden a message came that they changed my banking options. I was confused because I am fully verified at slotlords with all my banking in order. I tried cashing out and the only options available to me was bank transfer and the minimum I can cash out is $300.00. So, say I would like to cash out $150.00 that would be impossible. I found this unfair and I saw they offered skrill as an alternative so I downloaded the skrill app, submitted my passport ID and address proof and was verified. I went back to slotlords and tried to cash out via skrill but it was rejected. This cannot be legal can it?

I've never come to you for help Casino Guru but im at a loss here. How can they suddenly change my payment options and tell me I cannot cash out under $300.00? Is that even legal. Please help me

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotLords Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you saved the message regarding the change in payment methods you refer to in your post? Would you be able to share it with me?
• Could you please specify how much is currently in your account and how much you wish to withdraw?
• Have you deposited the minimum qualifying deposit using Skrill before requesting a payout?
• Have you passed account verification? Were you asked to submit any documents to verify your account and identity?
• Have you received further assistance from the casino since submitting the complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas