SlotLords Casino - Player's account is closed due to duplication.

I signed up here, didn't think I had an account here but have had previous issues where other people in my household have had account so I messaged before I deposited to ask if I can play here. They said my account was marked as a duplicate but I could play here without bonuses I verified the account before I messaged them.

I deposited $150x3 and on the 3rd had a small win and put a withdrawal request in place.

After this my account was suspended due to a duplicate account. I messaged them and they told me I'd still get my withdrawal. But know I cant get responses from them.

It's all happened today but I don't see this situation going well for me.

It is extremely unfair that I did the right thing and messaged before attempting to play at all, verified before messaging to make sure they had my Id when I spoke to them and yet they allowed me to deposit 3x with no issue and then when I try to withdrawal my account is suspended. This just seems like a bit scam.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotLords Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you managed to identify whether it was you or someone else from your household who had previously registered in the casino?
• Have you registered using accurate, verifiable personal information? Have you deposited with a payment method that's in your name?
• Have you confronted the casino with the evidence that you were allowed to play there despite being flagged without issue?
• If there is any other related communication between you and the casino on the topic, please post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Caussie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru