SlotLords Casino - Player's account is closed due to duplication.

I signed up here, didn't think I had an account here but have had previous issues where other people in my household have had account so I messaged before I deposited to ask if I can play here. They said my account was marked as a duplicate but I could play here without bonuses I verified the account before I messaged them.

I deposited $150x3 and on the 3rd had a small win and put a withdrawal request in place.

After this my account was suspended due to a duplicate account. I messaged them and they told me I'd still get my withdrawal. But know I cant get responses from them.

It's all happened today but I don't see this situation going well for me.

It is extremely unfair that I did the right thing and messaged before attempting to play at all, verified before messaging to make sure they had my Id when I spoke to them and yet they allowed me to deposit 3x with no issue and then when I try to withdrawal my account is suspended. This just seems like a bit scam.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotLords Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you managed to identify whether it was you or someone else from your household who had previously registered in the casino?
• Have you registered using accurate, verifiable personal information? Have you deposited with a payment method that's in your name?
• Have you confronted the casino with the evidence that you were allowed to play there despite being flagged without issue?
• If there is any other related communication between you and the casino on the topic, please post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas