The player from Germany deposited over €6900 and is entitled to a weekly cashback of 10%, as per the bonus terms, after only withdrawing €65. However, the casino disputes his claim, citing incorrect figures in their response. He seeks assistance in obtaining the advertised cashback.
SlotLords Casino - Player is denied cashback from the casino.
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Waiting for Casino Guru to reply
6d 23h 44m 5s
SlotLords Casino
Safety Index:HighCase summary
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20 hours ago
Translation
Hello,
Last week I deposited over €6900 into this casino. According to the bonus terms, I should receive weekly cashback of at least 10% of the deposited amount, as long as the withdrawals do not exceed €50 of the deposit amount. Since I only withdrew a total of €65, the claim should definitely be valid, but the casino disagrees and is citing incorrect figures in their reply email. I request assistance so that I can receive the advertised cashback.
Automatic translation:
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4 hours ago
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4 hours ago
Dear MimiMy,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SlotLords Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please clarify what your total deposits were, please?
- Have you ever received a cashback from this casino, please?
- Could you please provide a link to the bonus offer mentioned in this thread?
- Could you please clarify what the disputed amount stands for?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
