The player from Germany made a SEPA deposit of 150.00 EUR on 20.06.2026, which successfully left his bank account but was not credited to his casino account. Despite providing official bank statements as evidence, the casino support and his VIP manager are unresponsive and refuse to credit the funds.
Slotimo Casino - Player's deposit is uncredited and ignored.
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Slotimo Casino
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3 weeks ago
made a SEPA deposit of 150.00 EUR on 20.06.2026. The money successfully left my bank account and went to their payment provider Multidot OU. The bank statement clearly proves that while one other transaction was returned, this specific 150.00 EUR deposit was successfully processed and NEVER returned. I have provided the official bank statements showing my name, Patrick B., and all exact booking details directly to the support and my VIP manager Marcus. Slotimo has been ignoring my proof for days, refuses to credit the money to my account goog_103604682241790843625, and does not reply to my emails anymore. I request a credit of the funds.
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3 weeks ago
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3 weeks ago
Dear PATRICKBENZ,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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3 weeks ago
Translation
Hello Veronika,
Thank you very much for your support. Since I am currently experiencing problems with my online banking access, I am unable to initiate any further investigations with the bank at this time. I only have the complete bank statement, which I have already uploaded. Thank you for allowing the complaint to remain open for a month so that the casino has time to internally investigate the whereabouts of the funds.
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2 weeks ago
TranslationHello Veronika,
The casino contacted me today via email and requested a current bank statement. I just sent it directly to their support team via email.
The transaction history on June 20, 2026 is clearly visible on page 12 of my bank statement:
There was a chargeback from Multidot OU for 150.00 EUR on that day.
However, on the same day a second transfer of 150.00 EUR was sent to Multidot OU.
This second deposit was never credited to my player account and has not been returned to my bank account to this day. The casino now has irrefutable proof.
Best regards
Patrick
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2 weeks ago
Thank you for the information. Did you request a chargeback for any of the deposits you made to this or any other online casino?
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2 weeks ago
TranslationHello Veronika,
Thank you for your feedback. I definitely did not initiate a chargeback. The €150 were correctly debited from my bank account and never refunded to me.
My goal is simply to finally have the missing €150 credited to my Slotimo player account, as the payment is clearly documented by bank statement (page 12).
I therefore ask you to request that Slotimo manually credit the €150 to my account.
Thank you so much for your help!
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1 week ago
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.
