Slotexo Casino - Player wants account closure and reports spam messages.

Ich wollte mich mal bei euch melden da ich seit Monaten versuche mein Konto zu sperren und die Spam Nachrichten melden möchte bekomme in der Woche ein paar sms obwohl ich schon mehrmals per Mail geschrieben habe das sie mein Konto sperren sollen und ich keine Newsletter abonniert habe

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Slotexo Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your account was closed?
• When was the last time you have received a marketing message from the casino?
• Could you please share a screenshot of the message here in the thread, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

die letzte Spam Nachricht kam diese Woche wurde von mir aber gelöscht und als Spam gemeldet

Heute wieder eine Nachricht bekommen

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello 9s7qy4yjfx43, nice to meet you!

My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Slotexo Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with self-exclusion and clarify the situation? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Dear 9s7qy4yjfx43,

We would like to kindly confirm that you are successfully unsubscribed, you will not receiving any promotions from now on.

Please note that the emails that you received were not sent by our Casino.

Thank you.

Kind Regards,

Slotexo Casino Team.

Dear Slotexo Casino Team, thank you for the confirmation. Can you also confirm the account of this player has been blocked, marked as "gambling addict, never reopen" and ensure the account will never be reopened and the player can't re-register using the same credentials?

Dear 9s7qy4yjfx43, can you let me know whether there is any leftover balance that should be refunded upon the account closure?

Thank you both.

Dear all,

Thank you for your response.

Although, the account has been closed due to player's dissatisfaction. We can confirm that the player will stop receiving any promotions through our side. Player did not mention that has any gambling addiction.

Thank you for your corporation.

Kind Regards,

Slotexo Casino Team.

Thank you, Slotexo Casino Team, for pointing out my misunderstanding. Much appreciated. :)

Dear 9s7qy4yjfx43, can you please confirm if you consider the case to be resolved, or whether you would like to change this account closure into a permanent self-exclusion? Right now, you still have the option to have your account reopened later. If you self-exclude, the account will be closed forever and you will never be able to play in this casino again.

Dear 9s7qy4yjfx43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru