The player from Germany faced issues with a €350 withdrawal that had been rejected without a proper explanation. He had previously canceled withdrawal requests due to delays and was waiting for a resolution after submitting a new request and taking screenshots of the situation. The casino confirmed that his pending withdrawal request had been processed and successfully completed. As the issue appeared to be resolved, the complaint was being closed, pending confirmation from the player.
Slotexo Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €350
Slotexo Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
Translation
They won't pay out my €350, I've already lost so much on the site.
I always waited and waited after requesting a withdrawal, then canceled again because it took too long. This time I didn't cancel and wanted to withdraw €350, but it didn't work. It was rejected without a proper explanation. I took screenshots of everything and am now waiting to see what happens with my withdrawal. I've submitted a new request.
Automatic translation:
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8 months ago
Dear DeldarIlias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Is there currently any withdrawal pending in your casino account?
Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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8 months ago
Dear DeldarIlias,
Thank you for contacting us.
We are pleased to inform you that your pending withdrawal request has been processed, and successfully completed.
Thank you very much for your patience.
Kind regards,
Slotexo Casino Team
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8 months ago
Dear Slotexo Casino, thank you for the information provided.
Dear DeldarIlias, kindly update us once you have received the money.
