The player from Greece had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported a 13-day delay in receiving a €200 withdrawal and alleged intentional withholding by the casino, supported by evidence of the casino sending promotional offers during the delay. We advised the player to wait at least 14 days for processing and requested further information to assist. The complaint was ultimately marked as resolved after the player confirmed the issue had been addressed.
Slotexo Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €200
Slotexo Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Translation
I made a withdrawal on April 23rd at 10am, I still haven't received the money, after a lot of hassle for 5 days, everyone is telling me the same thing, be patient, this is pure mockery.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Efthimios61e,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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3 weeks ago
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9 days late - violation of OP withdrawal 23/4/2026 today 4/5/2026 withdrawal 200 euros
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3 weeks ago
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on 4/5/2026 at 15.26 I sent an email to stolexo that I would file a complaint with casino guru about an 8 day delay within an hour at 16.45 they answered me for the first time with the same copy-paste message about a morning delay 8 days they did not answer as soon as they heard casino guru replied within 60 minutes this proves that the delay is intentional I request immediate payment thank you
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3 weeks ago
TranslationInstead of sending me an email telling me that my account was approved, they sent me this unacceptable email. 
stolexo today found time 5/5 16.17 to send me a promotional email to deposit more money this proves 3 things 1 deceit they have time for automatic promos not to pay customers 2 mockery they try to tempt me to play more money instead of getting my winnings 3 disrespect instead of a withdrawal approval email I received a deposit unacceptable this tactic is unacceptable and predatory I request immediate payment within 24 hours. In the opposite case I request. Unresolved status due to proven deceit and instead of professional behavior
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3 weeks ago
Translation48 hours after proof of predatory behavior with screenshot, Slotexo maintains complete silence. Withdrawal pending for 13 calendar days.
Their indifference confirms deceit. I am immediately requesting Unresolved status due to proven unprofessional behavior and violation of fair gambling terms.
I will not resend the message. I am waiting for Unresolved.
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2 weeks ago
Dear Efthimios61e,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 weeks ago
TranslationDear mediator,
No, the withdrawal has NOT been successfully received.
Today 8/5/2026, 13 days after withdrawal request #49461808 of 25/4/2026, the money has not been credited to my account.
New developments from Slotexo:
1. 4/5/2026 email from Calypso: "temporary delay" - 4 days later still unpaid.
2. 7/5/2026 19:13 in Live Chat: "we haven't forgotten you" - 24 hours later no payment.
3. No communication from the casino after opening the complaint.
Slotexo continues to systematically fool me. Please proceed with the next stage of the process.
I have all the screenshots available.
Thanks.
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2 weeks ago
TranslationHello,
I am attaching a new screenshot that proves Slotexo's bad faith.
*Facts:*
1. For 16 days Slotexo has been withholding my €200 profit under the pretext of "auditing".
2. Today 09/05/2026 I received a promotional email offering me a bonus of up to €500.
*This is ridiculous because:* If they have money for bonuses, they have money to pay me. The delay is intentional and abusive.
Please take this seriously. This is psychological pressure and mockery.
Thanks,
Euthymius
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2 weeks ago
Dear Efthimios61e, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Did you play casino games or bet on sports?
- Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Karla
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2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Efthimios61e,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Karla
