Slotexo Casino - Player's self-exclusion request is delayed.

Seit 2 Monatsren sende ich dem Slotexo Casino das ich eine Self- exclusion beantrage! Bis heute wurde mein Konto nicht gesperrt! Weitere Bonus und Spam mails bekomme ich !

Bitte um Info

Dear Plakat,

Thank you very much for submitting your complaint. I’m sorry to hear that your repeated self-exclusion requests have been ignored by Slotexo Casino and that you're still receiving promotional emails.

To better understand the situation and proceed with the case, could you please clarify the following:

• When exactly did you send your first self-exclusion request?
• Through which channels did you try to contact the casino (email, live chat, contact form, etc.)?
• Did you receive any response at all from the casino, or have they been completely unresponsive?
• Are you still able to log into your account and access your player profile?

If possible, please forward any email communication or screenshots that show your self-exclusion requests and any replies received from the casino to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hallo, habe keine Antwort erhalten und ja, kann mich immer noch einloggen!

Sende wöchentlich per Mail meinen Selbstausschluss.

Lf

Hi Plakat,

Thank you for your response.

Unfortunately, without the necessary information and supporting communication, we are unable to proceed with your complaint.

To continue with the investigation, we still need the following:

• The exact date of your first self-exclusion request.
• Screenshots or copies of your emails and any casino responses, if available. Please forward these to petronela.k@casino.guru.

Your cooperation is essential. Without these details and supporting documentation, we cannot properly assess your case or contact the casino on your behalf.

Thank you for your understanding.

Habe an Slotexo und Ihnen per Mail eine Self-exclusion gesendet!

Hi Plakat,

Thank you very much for your reply.

I’m sorry to hear that your self-exclusion request has still not been acknowledged by the casino, and I understand your frustration with the ongoing situation.

We have reviewed the communication received, and unfortunately, the only email we found is dated 16.04.2025. However, it does not clearly state the reason for your intention to self-exclude, nor does it include the necessary details typically required for such a request.

To ensure that your self-exclusion is properly handled, we recommend that you send a clear and direct message to the casino including the following elements:

1. A direct statement that you are requesting self-exclusion.
2. The reason for your request — for example, concerns about gambling habits, need for a break, or any other personal reason.
3. The desired duration of the self-exclusion (e.g., 6 months, 1 year, or permanent).
4. Your full name, email address used with the casino, and Player ID.
5. A request for the casino to confirm closure of your account and unsubscribe you from promotional emails.

You can use this example:

"Dear Slotexo Casino,

I would like to formally request self-exclusion from your platform due to personal concerns related to my gambling behavior. Please close my account associated with the email [your email] and Player ID [your ID], and ensure that I no longer receive promotional communications. I request permanent self-exclusion. Kindly confirm when the account has been closed. Thank you."

Please send this message directly to the casino’s support email and feel free to copy petronela.k@casino.guru so we can follow up on your behalf if needed.

Thank you in advance for your reply.

Dear Plakat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru