Slotexo Casino - Player’s account was closed, but marketing harassment continues.

Dear CasinoGuru Mediation Team,

I am submitting a formal complaint against Slotexo Casino for a severe, prolonged violation of Responsible Gambling rules, failure to execute an immediate self-exclusion, and relentless marketing harassment targeting a declared addict.

On July 31, 2025, I officially notified the casino via email stating explicitly that I suffer from a severe gambling addiction and demanded permanent closure: "Proszę o natychmiastowe zamknięcie mojego konta na stałe mam problem z hazardem". The casino completely ignored my emergency plea, leaving my account open to extract more funds coming from my land sale.

I had to desperately renew my request on September 12, 2025, stating: "Po raz kolejny proszę o natychmiastowe zamknięcie mojego konta na stałe...". Support agent Irena finally acknowledged the issue, and the permanent closure was executed around September 15, 2025.

Most shockingly, throughout April, May, and June 2026—months after my account was supposedly permanently blacklisted due to a gambling problem—the casino continuously bombarded my email with aggressive marketing promotions. They sent multiple emails explicitly enticing me to log back in, stating "We have a 230 PLN bonus ready for you", "Play now with a bonus", and "Log in to claim your reward".

Intentionally delaying a self-exclusion request for a month and a half, and subsequently targeting a declared permanently self-excluded addict with financial promotions to trigger a relapse, is a critical licensing violation. I demand a full financial audit of my identity across their platform and a total refund of all my deposits.

Regards,

Jola 292929

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Slotexo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please provide the timeline of events? Specifically, when did you last access your casino account, and when was your last deposit made?
• Could you please confirm whether you currently still have access to your account?
• Are you currently still receiving promotional offers from the casino?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila