Slotexo Casino

Case summary

The player from Germany reported losing 1500 Euros while playing at the casino without taking any bonuses, initially reaching a maximum win of 300 Euros before losing everything. The Complaints Team attempted to assist by requesting additional details regarding the issue but received no response from the player. As a result, the complaint was rejected due to the lack of information necessary for further investigation.

Discussion

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joebecker21284

Bronze

Germany

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1 year ago

Original

Translation

Lost 1500 Euros, didn't take any bonuses! At most, I was up to 300 Euros, then lost it all again🤬🤬🤬

Automatic translation:

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Nikolas

PR Assistant

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1 year ago

Dear Joebecker21284,

Thank you for submitting your complaint, and I’m truly sorry to hear about the issue you’re experiencing with Slotex Casino. In order to assist you more effectively, I kindly request that you provide some additional details regarding the situation.

Could you please elaborate on the specifics of the problem you're facing? Once I have a clearer understanding, I will be in a better position to help.

I appreciate your patience and look forward to your response.

Best regards,

Nick

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Nikolas

PR Assistant

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1 year ago

Dear joebecker21284,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Slotexo Casino - Player reports losing substantial funds.

Player stopped responding

Amount: €1,500

Case summary