The player from Canada claimed that her account winnings of $6602.50 with Sloterra were being withheld despite her compliance with the verification process and submission of required documents. The casino cited unclear reasons for the refusal, referring to Terms and Conditions that were not completely clear and should have been applied to the user's winnings. The player argued that the terms had been retroactively altered and provided evidence of her legal residence in Canada. The issue was resolved through cooperation with the casino, leading to the release of her winnings.
Sloterra Casino - Player's winnings are being confiscated due to account issues.
Resolved
Our verdict
Case closed
Amount: C$6,602
Sloterra Casino
Safety Index 7.6 Above averageCase summary
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