The player from Austria contends that after fulfilling all bonus requirements and raising his balance to €2000, his withdrawal request is unjustly reduced to €100 because of previous bonus play. He argues that his balance was converted to real money and seeks the remaining €1900.
Slotbox Casino - Player's withdrawal has been unjustly reduced.
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6d 6h 37m 3s
Slotbox Casino
Safety Index 8.0 HighCase summary
Discussion
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4 days ago
Translation
I received free bonus spins on Slotbox and played them. This gave me bonus money. I then fulfilled all the bonus requirements and wagered the amount as specified. After completing the bonus wagering requirements, my balance was reduced from over €1000 to €100, as this met the bonus requirements. The €100 was then no longer bonus money, but real money in my account. I then continued playing with this €100 real money balance and increased it to €2000. Finally, I wanted to withdraw the €2000 real money balance. I was able to withdraw it, as this balance was withdrawable and not bonus money. Subsequently, my payout of €2000 was reduced again to €100, and I received a notification stating that I would only receive €100 of the €2000 because I had played through a bonus. This is outrageous, as I had already wagered the specified bonus amount multiple times as required, and my balance had already been reduced from over €1000 to €100, but then converted to real money. I continued playing with this €100 and increased my real money balance back up to €2000. I was able to withdraw this amount since it was no longer a bonus amount, and I intended to do so. However, after I had already requested the real money withdrawal, it was reduced AGAIN to €100, which is what I finally received. This is absolutely outrageous. It must be fraud. I fulfilled the bonus requirements and wagered the amount multiple times, so I had real money instead of bonus funds. I want the remaining €1900!
Automatic translation:
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17 hours ago
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17 hours ago
Dear Excuse,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you have experienced.
To better understand your situation, could you please clarify the following:
- Could you please provide the exact bonus you used, including a link or screenshot showing its terms and conditions?
- Do you have any screenshots or transaction history confirming that your balance was initially reduced to €100 and subsequently converted into real money?
- Did the casino provide any further explanation or refer to a specific term when reducing your €2,000 withdrawal to €100?
Please forward any relevant screenshots and communication with the casino to karla.m@casino.guru.
Thank you very much for your cooperation. I look forward to your reply.
Karla M.
