Slotbox Casino - Player's account verification is being delayed.

hey im having issues with the verification process. this is a very easy fix but slotbox refuses to approve my payment verification. my ID and proof of address are verified already. im just trying to verify my proof of deposit. i submitted my official bank statement showing the deposit to the casino and they keep refusing it claiming it shows the deposit but doesnt show the "merchants name". ive never heard of that excuse before, there is no such thing as showing "merchant name".

i deposited 500 dollars via interac etransfer on june 6th. i sent them my official bank statement in PDF as well as multiple screenshot of my bank account showing the exact transfer with my name and date etc. they still arent accepting it and now they arent answering my emails anymore either . i can send you all the proof you need to proceed . thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you have made only one deposit into this casino so far and that you need to verify it?
• Have you submitted your bank statement in the correct format, and does it contain all the necessary information to identify the deposit you made to this casino?
• When exactly did you deposit the funds into this casino? Does the date and time shown in your casino account match the deposit information in your bank statement?
• Could you please forward me the bank statement you submitted to the casino for verification of your deposit? Kindly include a screenshot of your transaction history from your casino account as well. My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika