Slotbox Casino - Player's account verification is being delayed.

hey im having issues with the verification process. this is a very easy fix but slotbox refuses to approve my payment verification. my ID and proof of address are verified already. im just trying to verify my proof of deposit. i submitted my official bank statement showing the deposit to the casino and they keep refusing it claiming it shows the deposit but doesnt show the "merchants name". ive never heard of that excuse before, there is no such thing as showing "merchant name".

i deposited 500 dollars via interac etransfer on june 6th. i sent them my official bank statement in PDF as well as multiple screenshot of my bank account showing the exact transfer with my name and date etc. they still arent accepting it and now they arent answering my emails anymore either . i can send you all the proof you need to proceed . thank you.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you have made only one deposit into this casino so far and that you need to verify it?
• Have you submitted your bank statement in the correct format, and does it contain all the necessary information to identify the deposit you made to this casino?
• When exactly did you deposit the funds into this casino? Does the date and time shown in your casino account match the deposit information in your bank statement?
• Could you please forward me the bank statement you submitted to the casino for verification of your deposit? Kindly include a screenshot of your transaction history from your casino account as well. My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Am I correct in understanding that you have made only one deposit into this casino so far and that you need to verify it?

no ive made 3 deposits so far of 500$ each , all with interac etransfer

Have you submitted your bank statement in the correct format, and does it contain all the necessary information to identify the deposit you made to this casino?

yes it does , i even highlighted the deposits in the pdf of the official bank statement

When exactly did you deposit the funds into this casino? Does the date and time shown in your casino account match the deposit information in your bank statement?

i deposited on june 2nd, 3rd, and 6th. it all shows in my statement yes.

i sent you the email

Thank you for your email. Unfortunately, I can understand why the casino is unable to accept the document you provided for the KYC process. Your transaction history does not show any information about the recipients of the payments you made during the entire month.

Usually, bank statements include the names of the merchants or recipients, allowing you to see where you sent your money or who sent you the funds.

Do you have any other type of bank statement or official bank document where this information would be clearly visible?

Hi, it is noted that the complaint is pending the clients response but we'd like to update the thread as the client's withdrawal was processed last week when all documents were verified but they have not replied here to update their complaint yet.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jordanbon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika